Privacy Policy
Rice & Shine LLC ("Rice & Shine," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (wearericeandshine.com), sign up for our meal prep subscription or catering services, or communicate with us by phone, text message, or email.
1. Information We Collect
We may collect the following information when you interact with us:
- –Contact information: name, phone number, email address, delivery address
- –Order information: menu selections, order history, dietary preferences or restrictions, payment confirmation details (we do not store full payment card numbers)
- –Communications: messages you send us via text, email, or our sign-up form
- –Website usage information: such as pages visited, collected automatically through standard analytics tools
2. How We Use Your Information
We use your information to:
- –Process and fulfill your weekly meal prep or catering orders
- –Send you order confirmations, delivery updates, and weekly menu notifications
- –Respond to your questions or requests
- –Improve our menu offerings, website, and customer experience
- –Comply with legal and tax obligations
3. SMS / Text Messaging
If you opt in to receive text messages from Rice & Shine by submitting your phone number through our sign-up form, we will send you messages such as weekly menu updates, order confirmations, and delivery notifications.
- –Message frequency varies but is typically no more than a few messages per week.
- –Message and data rates may apply.
- –We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Your number is used solely to communicate with you about your Rice & Shine orders and account.
- –You can opt out of text messages at any time by replying BYE RICE or STOP. You can reply HELP for assistance.
4. How We Share Information
We do not sell your personal information. We may share information with:
- –Service providers who help us operate our business (e.g., payment processors, SMS/communications platforms such as Twilio, website hosting providers), solely to perform services on our behalf
- –Legal authorities, if required by law, subpoena, or to protect our rights or the safety of others
We do not share your mobile number or texting opt-in status with third parties for their own marketing purposes.
5. Data Retention
We retain your information for as long as necessary to fulfill orders, maintain business records, and comply with tax and legal obligations.
6. Your Choices
- –You may opt out of SMS communications at any time (see Section 3).
- –You may unsubscribe from email communications using the unsubscribe link in any email.
- –You may request that we delete your personal information by contacting us at wearericeandshine@gmail.com.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
Rice & Shine LLC
649 N Broadway, Los Angeles CA